Intern – EZ Education

University of Exeter Internships, UoE Internships, UoE Case Studies, University of Exeter Internship Case Studies, A2I

What were your main duties and responsibilities during the course of your internship?

While my main responsibility was customer service, I also did a variety of other tasks including the creation of instructional videos, emailing and keeping records of schools using our app, doing simple coding and proofreading of questions on the app, fixing bugs and question errors, recording audio for some of the games, and designing strategies for promotional campaigns.

What would you say was your biggest achievement over the course of your internship?

My biggest achievement was contributing to the testing and release of a KS1 maths app which included recording some of the audio.

What benefits did your internship bring to your employer?

I was able to deal with the customer service almost exclusively so the other members in our small team could focus on their roles. My filmmaking and editing knowledge was also very helpful to the team.

Did you encounter any problems during the course of your internship and if so, how did you overcome them?

There were some tricky moments with customers where I didn’t know how to resolve certain technical issues, but the team was always very supportive and the CEOs were always close by and willing to help.