Tag Archives: GBP

Student Case Study: University of Exeter

Name of Student:  Ghalia Abel

Degree Subject: MPH Biological Sciences

Job Title: Digital Learning Developer

Company Name:  University of Exeter

Type of Internship:  Graduate Business Partnership (GBP)

What were your key duties and responsibilities during your internship?

Providing digital support to university staff for online and blended learning materials.

What outputs and outcomes did you deliver for your employer?  

As part of a team I produced a digital magazine showcasing the innovative teaching and learning used by The University of Exeter Business School academics to enhance the student digital Learning experience. This magazine highlighted the numerous methods and creativity of the UEBS academics when teaching.

What was your biggest achievement on your internship?

An academic was looking to produce a short conference video with the speaker as the main subject on the screen. My task was to find a software that allowed video editing flexibility. I began researching and found an open source software that could be used to achieve the academics vision. The academic was able to produce the video and submit it for the conference in a timely manner. The talk was accepted and received great feedback.

Skills Learnt: 

  • Focus on Goals and Outcomes
  • Organisation
  • IT
  • Strategic Planning
  • Decision Making

Attributes Developed:

  • Logical thinking
  • Creative thinking
  • Independence
  • Work Ethic
  • Professionalism

Your message to other students considering a similar job role, organisation or sector?

“The internship allowed me to learn many new digital skills and work as part of a welcoming and friendly team. The flexibility of the internship allowed me to manage my time and prioritise tasks while continuing to progress as an individual.”

Student Case Study: University of Exeter

Name of Student:  Katie Smith

Degree Subject:  BA CH Art History and Visual Culture with English

Job Title: GBP 5063 Education Support Assistant

Company Name:  University of Exeter

Type of Internship:  Graduate Business Partnership (GBP)

What were your key duties and responsibilities during your internship?

  • Providing first-line enquiry and standard transaction education support service for students and academic teaching staff, and high-quality general administration support as required for Humanities programmes
  • Communicating with students, staff and members of the public over a broad range of enquiries and issues in a clear, professional and friendly manner via email, phone and face-to-face interactions
  • Training and understanding of a variety of general programmes and specialised database systems, with a high level of competency in Microsoft Office
  • Responsible for a number of key administrative processes within the subjects of English and Film, such as processing assessments and allocating modules, all of which required management of large databases, problem solving and attention to detail, both during the initial processing and subsequent checks.
  • Working closely with the student welfare team to process sensitive and confidential information in an appropriate manner for students with a variety of mental or physical disabilities
  • Improving the efficiency of other team members and tasks through devising clear, systematic methodologies and creating simple ‘How to’ documents, as well as continuously committing to internal training sessions

What outputs and outcomes did you deliver for your employer?  

Outputs = On a daily basis I would produce clear answers to student enquiries. Behind the scenes, I also produced ‘How to’ documents for internal use within my team, which helped to improve understanding of key processes and programmes. These were also beneficial for new starters. I also produced numerous reports for key members of staff, such as personal tutor allocations and module allocations.

Outcomes = I have had really positive feedback from within my team and have been given an above and beyond award for my hard work. The administrator I assist has also been able to focus on more important and complex tasks as they have trusted me to be able to take care of processes independently. In what has been a very tough year our team has been able to maintain efficiency, and I believe that is in part due to my efficient working and assistance.

What was your biggest achievement on your internship?

My biggest achievement was successfully allocating modules to all 2nd and 3rd year students on English and Film programmes. My administrator and line manager were both on annual leave, which meant that I was left responsible for the entire process, which I had not completed before. This process included harvesting the data of module selections from over 300 students, going through each student and creating a spreadsheet of potential module numbers, meeting with the Director of Education with our department to discuss these and which modules needed to be capped. I then needed to go through each individual student and allocate modules to them based on their rankings, as well as specific programme rules, ensuring terms were balanced and that they had the right number of credits. Many of the students had issues with their selections, and so I had to get in touch with them to explain the problems and provide solutions. Once all allocations were made, I then needed to open the record of each student on our specialised database programme SITS and add in/remove the modules they had been allocated. I also had regular assistant tasks to complete such as answering the phone and general enquiries. To achieve all of this, I ensured that I had all the information organised beforehand and set myself smaller more achievable goals throughout the week. As a result of this hard work, I was able to complete all of the above within the 5 days that my managers were away. Upon their return they were extremely impressed with how much I have been able to achieve. I would say this is my biggest achievement because I was really proud of my work ethic and how I was able to work so well under pressure.

What did not go so well on your internship? How did you overcome any challenges?

It was challenging to start the position remotely, and this has meant that over 1 year on there are still members of my team I have never met in person. However, I think this has really improved my computer skills and communication. I have found it a challenge to provide customer service over the phone, however as this is a task required on a daily basis, I have pushed through and I think my confidence has definitely improved.

Skills Learnt: 

  • Ability to Work Under Pressure
  • Organisation
  • Leadership
  • Strategic Planning
  • Decision Making

Attributes Developed:

  • Logical thinking
  • Creative thinking
  • Independence
  • Work Ethic
  • Professionalism

Your message to other students considering a similar job role, organisation or sector?

“My internship experience has been really positive, and has been a great way for me to get a full time role in a real position without feeling out of my depth. Most administrative positions advertised require previous office experience, so completing this internship has given me a whole host of useful experience to take forward into my career.”

Student Case Study: University of Exeter

Name of Student:  Miranda Sandy

Degree Subject: German and Spanish/now MSC Marketing (9 months)

Job Title: GBP 5436 Education and Student Support Assistant

Company Name:  University of Exeter

Type of Internship:  Graduate Business Partnership (GBP)

What were your key duties and responsibilities during your internship?

– Working in the Quality and Standards Team for the College of Social Sciences and International Studies and the Business School.

– Liaising with academic staff members to process changes to modules and the addition/withdrawal of modules.

What outputs and outcomes did you deliver for your employer?  

Ensuring that module information was correctly input into iPaMS and therefore correct on the university website – My line manager often asked me to undertake investigative work. This involved searching through emails, our tracking spreadsheet and various SharePoint sites to ascertain the progress of a module’s approval. – My line manager asked me to create spreadsheets for him, often related to the above and to undertake audits (i.e. Arabic modules). One day when he was not at work he left me with instructions to create a spreadsheet using documents with Accelerate survey responses. This involved inputting figures from a large number of survey results to calculate percentage satisfaction. I worked hard to finish the spreadsheet that day, and my boss was pleased to be able to use it in a presentation the next day.

What was your biggest achievement on your internship?

We quite often received requests from departments with missing or incomplete paperwork, which I would often return to them asking for the correct information. On one occasion, an Accreditation Officer had submitted several requests on old template versions of the coversheet, thus some of the information we required was missing. Rather than returning everything to him and asking him to redo it, I decided to copy all the details we did have onto the correct coversheets and highlight the information we still required. This approach meant that I was able to provide a good service to the staff member while obtaining the information we required to process his request.

What did not go so well on your internship? How did you overcome any challenges?

The main challenge I faced concerned my poor WiFi at home. On a couple of occasions this meant that spreadsheets I was working on jointly with another member of staff became corrupt and an earlier version had to be restored. I overcame this by contacting my internet service provider and purchasing new WiFi extenders which helped the problem, I improved my use of Windows; closing Excel when I wasn’t using it and shutting down my laptop every night. This meant that such issues occurred far less frequently.

Skills Learnt: 

  • Problem Solving
  • Teamwork and Collaboration
  • IT

Attributes Developed:

  • Confidence
  • Initiative

Your message to other students considering a similar job role, organisation or sector?

“I am very grateful to the Quality and Standards Team for giving me my first graduate-level role. Although I never met my colleagues in person and my role was for only 3 months, I was very much made to feel part of the team. I would have liked to have stayed longer, but the experience has given me confidence going forward and applying to other graduate-level roles due to the recent and relevant examples I will be able to talk about in applications and interviews.”

Student Case Study: University of Exeter

Name of Student:  Lindsay Warner

Job Title: GBP 5310 Programme Assistant

Company Name:  University of Exeter

Type of Internship: Graduate Business Partnership (GBP)

What were your key duties and responsibilities during your internship?

Managing the relationship with partner students and overseeing their onboarding process as they participated in Challenges Online. Helped to manage a team of student reps, who helped deliver the Challenges Online programme. Provided administrative, technical and communications support to assist in the overall delivery of Challenges Online. Provided support across the wider Programme and SED team. Support interested students in continuing their projects after Challenges Online week ends.

What outputs and outcomes did you deliver for your employer?  

Outputs: promotional events; Challenges Online; promotional copy, e.g. website, sways; timetables; social media campaign; podcast episodes; feedback and evaluation reports.

Outcomes: 94% overall student satisfaction rate on Challenges Online, 100% student satisfaction rate from Leiden partner students and received an Above and Beyond Award from my colleague for collaboration with partner students

What was your biggest achievement on your internship?

As part of my GBP role, I was involved in the overall delivery of Challenges Online. Challenges Online is an employability programme, in which students work in small teams to create a project across a week-long period, and this project aims to tackle a sustainability problem of their choosing (which is aligned with one of our Challenges that year). A key part of my position was liaising with our strategic partners in order to arrange and onboard partner students onto the Challenges Online programme. This involved collaborating with both internal and external stakeholders, e.g. the Assistant Director for Education Abroad at the University of South Florida, and Clare Crick at the University of Exeter, who in turn managed the relationship with the University of Leiden. I had regular meetings and emails with these stakeholders in order to keep them fully informed about students’ progress with us, and so that we could adapt our approach with any feedback they provided. I also managed all email marketing to partner students, and was involved with setting them up with Exeter IT accounts so that they could participate in the programme. I am pleased to report that Leiden students had a 100% satisfaction rate on the programme, and Clare was kind enough to award me an Above and Beyond Award for my collaboration in this area. These outcomes were a big achievement for me because this experience was crucial to developing my relationship management skills, my IT skills and my marketing skills, and it was great to see the positive impact of my work for students.

Skills Learnt: 

  • Assessing and Managing Risk
  • Organisation
  • Leadership
  • Strategic Planning
  • Networking

Attributes Developed:

  • Logical thinking
  • Cultural Awareness
  • Independence
  • Work Ethic
  • Professionalism

Your message to other students considering a similar job role, organisation or sector?

“I have had a fantastic experience on my GBP internship! Both Simon and Anka have been nothing but supportive throughout my time with the Programme team, and I have learned a lot whilst working alongside them. The dynamic of the team meant that I had agency and independence in any tasks that I was set, but I could also reach out for support if I needed it. I had weekly catch ups with the team, which was a nice way to catch up with each other as we worked remotely, while also ensuring that we stayed on top of our busy to do lists!”

Employer Case Study – Harbour Housing (Cosgarne Hall Ltd)

Name of Organisation: Harbour Housing (Cosgarne Hall Ltd)

Description of Organisation: Harbour Housing provides accommodation and support for homeless and vulnerable people across Cornwall. We house a variety of people and our aim is to provide tailored support in order to help them to eventually live independently. People stay with us for up to and sometimes over two years in order that they have the chance to really turn their lives around at a pace appropriate to them, often moving through our different properties which offer increasing independence until they are ready to move on.

Name of Employer: Emily Hill

Job Title: Communications Manager

Internship Scheme used:

Graduate Business Partnership (GBP) , Access to Internships (A2I) 

Feedback:

“Our intern became responsible for our social media accounts and oversaw a vast increase in our following and engagement across these channels, including a 37% increase of our Twitter following and a 72% increase on Instagram. She also developed relationships with the press and was responsible for various stories being covered in print and digital media, including appearing herself on BBC Spotlight to represent the organisation. This helped to raise awareness for the charity and established us as a key player in the sector. She also gave presentations to local community groups which resulted in the development and improvement of stakeholder relationships which are really key to the successful operation of the charity.

Our intern helped to coordinate a response through the local media that helped to combat this and safeguard the reputation of the charity. The pandemic was also an unanticipated element to the internship and she responded well through being adaptable and flexible in her approach, taking on different roles where necessary including working on reports for commissioners and funding applications. The GBP also adapted her role during the lockdown period to support with efficient internal communication of information and coordinating a video for our Crowdfunder appeal that raised £1,000.

Our intern proved to be a huge asset to the organisation, creating engaging content for our social media channels and helping us to develop our relationships with the community as well as key stakeholders such as commissioners and members of local government. She excelled at liaising successfully with the press and developing innovative strategies to promote the work done by the charity, including establishing her own projects and seeking out stories internally. She has integrated positively within the organisation, made a lasting difference to the charity’s image and we are glad that she has accepted a full-time role with us which we offered her off the back of her internship.”

Employer Case Study: RAMM

Name of Organisation: RAMM

Description of Organisation: RAMM will enhance people’s quality of life. It’s a place of discovery which encourages everyone to be curious. RAMM uses its local and global collections to connect people to the world and inspires them to shape a better future.

Name of Employer: Sophie Harbour

Job Title: Engagement Officer (Skills Development)

Internship Scheme usedGraduate Business Partnership (GBP) 

Feedback:

“Our intern’s main responsibilities were coordinating the Lost Words Exhibition, ‘What’s on Guides’ and coordinating our school visits programme. He also provided administrative support such as, organising meetings, minute taking, raising purchase orders, providing a central point of contact for the Audience Development Lead.

Our graduate was also a massive help when providing marketing assistance, including researching websites, writing copy, email marketing, implementing marketing campaigns, uploading content to websites. He assisted with the execution of events and activities within the museum and art gallery to include Gerald’s Birthday and the Lates events.

The research skills our GBP gathered from RAMM’s Customer Relationship Management System and booking system as well as from visitor surveys and other sources was completed to a very high standard.

The student was a great member of our team for the 18 months of his internship. He approached his role with enthusiasm and commitment and always had a fantastic ‘can do’ attitude. He also brought a different perspective to our organisation which was really useful when thinking about marketing and social media to our wide range of audiences.”

Student Case Study : International Student Recruitment 

 

Name of Student:  Beau Garry 

Degree Subject: BSc Geography  

Type of Internship: Graduate Business Partnerships (GBPs)

Company Name: University of Exeter- International Student Recruitment 

Job Title: International Support Officer 

 What were your key duties and responsibilities during your internship? 

-Support academic staff in their engagement with UK international feeder schools.

-Represent the University through attendance at education fairs, University open days and visits to feeder organisations.

-Collaborate with colleagues in other departments 

 What outputs and outcomes did you deliver for your employer?  

I’ve added to the engagement and recruitment of the UK International market in the international Student Recruitment Team. I’ve also been the lead on International Foundation programmes and have been the person which has dealt with all the incoming referrals from the admissions team. 

What was your biggest achievement on your internship?  

My biggest achievement during my internship was attending a postgraduate fair in Frankfurt and speaking to a student who was interested in studying at the University of Exeter. I spoke about the various different courses which we had on offer and assisted the student during her application via e-mail. As a result the student has successfully been made an offer by the University and will starting her course in September. This student emailed to thank me for all my help. This is just one of example of the many students I have helped at recruitment events and post recruitment events. 

Skills Learnt:  

  • Ability to Work Under Pressure 
  • Organisation 
  • Decision Making 
  • Researching 
  • Time and Work Load Management 

Attributes Developed: 

  • Initiative 
  • Perseverance 
  • Professionalism 
  • Confidence 
  • Motivation 

Your message to other students considering a similar job role, organisation or sector? 

“Very worthwhile indeed.  I had some valuable work experience and gained an understanding of some of the research being undertaken at the University of Exeter and the confidence to get more involved. “

Graduate Case Study:  Harbour Housing 

Name of Student:  Emily Hill 

Job Title:  Communications and Research Intern

Company Name: Harbour Housing

Type of Internship:  Access to Internships (A2I), Graduate Business Partnerships (GBPs)

Description of Company: Harbour Housing provides accommodation and support for homeless and vulnerable people across Cornwall. We house a variety of people and our aim is to provide tailored support in order to help them to eventually live independently. People stay with us for up to and sometimes over two years in order that they have the chance to really turn their lives around at a pace appropriate to them, often moving through our different properties which offer increasing independence until they are ready to move on.

  1. What were your key duties and responsibilities during your internship?

I established and managed our social media, represented the organisation at partnership meetings, wrote and sent out press releases, acted as an ambassador at events, gave presentations and tours to stakeholders managed the company website and branding, applied for funding and managed projects.

  1. What outputs and outcomes did you deliver for your employer?

I increased our social media following and engagement by over 2,000%, regularly had articles published in local press and trade journals, produced reports for commissioners and brought in funding for the organisation.

  1. What was your biggest achievement on your internship?

The organisation I worked for was a homeless charity, and we found it difficult to move our clients into permanent accommodation due to the reluctance of landlords and lack of funds to cover deposit costs. I applied for grant funding for a project that would solve these issues, and was successful in securing £45,000 for the charity. As a result 20 individuals will now be able to move into their own homes.

  1. What did not go so well on your internship? How did you overcome any challenges?

It was difficult to adapt to not being given instructions and having to use a lot of initiative in managing time and deciding on strategy. This came with time and practice.

  1. Skills Learnt 
  • Communication
  • Teamwork
  • Persuasion
  • Customer Service
  • Ability to work under pressure
  1. Attributes Developed 
  • Researching
  • Networking
  • Initiative
  • Confidence
  • Motivation
  1. Your message to other students considering a similar job role, organisation or sector?

“Before undertaking my internship I could not really visualise myself in any professional role and wasn’t sure what I wanted out of a career. I have now developed the skills and experience to give me confidence in my own abilities, and the knowledge of the sector to help me in my future development. I also secured a permanent contract with the same organisation which I am very much looking forward to.”

 

 

Graduate Case Study: Widening Participation and Direct Recruitment Graduate Ambassador

Name of Student:  Imogen Wade-Palmer

Degree Subject: BA CH Philosophy and Theology 

Job Title: Graduate Ambassador (Widening Participation and Direct Recruitment)

Company Name: University of Exeter

Type of Internship:  Graduate Business Partnerships (GBPs) 

  1. What were your key duties and responsibilities during your internship?

As a Graduate Ambassador, I worked in both widening participation and direct recruitment. This involved delivering presentations for schools and colleges to inform students about their Higher Education options. I represented the University of Exeter at Information Fairs and UCAS Exhibitions, as well as helping with events on campus such as Open Days and Offer-Holder visit days.

  1. What outputs and outcomes did you deliver for your employer?

I represented the University of Exeter at Information Fairs and UCAS Exhibitions, as well as helping with events on campus such as Open Days and Offer-Holder visit days.           

  1. Skills Learnt 
  • Decision making
  • Networking
  • Teamwork and collaboration
  • Focus on goals and outcomes
  • Time and work load management
  1. Attributes Developed 
  • Increased my knowledge of the sector
  • Improvement of skills for the workplace
  • Creative thinking
  • Perseverance
  • Confidence
  1. Your message to other students considering a similar job role, organisation or sector? 

“The internship was invaluable in helping me to develop the skills required to secure a training contract to be a solicitor. I am now back in full time education completing an MA in Law and look forward to starting with the firm in 2020.”

Devon, Somerset and Torbay Trading Standards Service – Employer Case Study

 

Name of Organisation: Devon, Somerset and Torbay Trading Standards Service

Description of Organisation: Devon, Somerset & Torbay Trading Standards Service has a wide-ranging role in ensuring fair trading by supporting businesses and protecting consumers. The Service is committed to maintaining legal compliance to help ensure that businesses do not take an unfair advantage over competitors or consumers.

Name of Employer: Jay Capel

Job Title: Trading Standards Lead Officer

Internship Scheme used:  GBP

Graduate Business Partnership (GBP) – Employment Services – University of Exeter

Feedback:

We recruited a Trading Standards Social Media Intern through the graduate business partnership with the University of Exeter. Our intern had a project to deliver which he did in a timely and professional manner. Devon County Council IT and salary payment system left a lot to be desired, but Oliver coped well and used his own IT skills to good effect.

Our intern also gave several presentations where he dealt with the audiences well and answered questions in a very mature and matter of fact manner.

Recruitment of the intern was an easy-to-follow procedure assisted by a knowledgeable team where nothing was too much trouble. It was a pleasure working with the intern who demonstrated a good work ethic and showed a maturity beyond his years. We really enjoyed having him on board and recommend the internship schemes provided by the University of Exeter to all types of businesses.