What were your main roles and responsibilities during the course of your internship?
My main task for the week was to develop a brief and recruitment plan for a new volunteer role to support the HR team. I had a meeting with the HR team members and identified some of their tasks that could be fulfilled by a volunteer. In addition, I identified a new volunteer role that would improve the recruitment process at Hospiscare; I decided that there is room for work in equality and diversity in Hospiscare, and that they needed stronger links between the HR and communications teams. Therefore, I created a volunteer role that would overlap between both areas. I created a recruiting strategy and produced some marketing materials for this, including posters and social media posts. I also did some patient-facing work, including helping out in day care and on the ward.
What would you say was your biggest achievement over the course of your internship?
I was initially very nervous about working in this environment, with people nearing the end of their lives and with bereaved families. However, I overcame this fear during my internship through patient-facing work.
What benefits did your internship bring to your employer?
I took some of the workload off the volunteering manager who deals with Hospiscare’s 1000 volunteers. Also, I have created a plan which will lighten the workload of the HR team who told me that they are very busy and would love me to create a new volunteer role which would allow them to focus on more difficult tasks.
What skills were you able to develop through the internship?
Customer service, organisation, focus on goals and outcomes
What attributes were you able to develop through the internship?
Motivation, cultural awareness, creative thinking