Library Frontline Team are Here to Help

Last year a study was undertaken that showed a link between Library usage and higher degree results, so if you’re beginning or continuing a course later this month why not get in the Library habit right from the start? If you are new to the University of Exeter getting to grips with our three Libraries needn’t be a daunting experience. Here’s a short guide to the variety of ways you can get help from us.

Library Customer Services are the frontline team, responsible for: answering queries or referring you on for more specialist support, helping you find the resources you need and maintaining the Library spaces.  We’re here to help you 7 days a week. There are a number of ways you can get in touch with us:

1). Enquiry Desks

Forum customer services desk Our main enquiry desks are located in the Forum  Library entrance next to the  Forum Street, and by the entrances in our site Libraries, Research Commons and St Luke’s. During staffed hours there will always a member of staff here who can answer your questions or put you in touch with the person who can.


 2). Information Central

Information Central

Information Central is located on level -1 of the Forum Library. A number of Library staff are based here and available to help Monday – Friday 09.00 – 17.00. You’ll find the help desk immediately on the right as you step through the door. Come in and see us!

 3). Meet our Rovers

Roving member of staffCan’t find the classmark you need? Library staff are on hand! Library Customer Services are an active team working out and about on the Library floors where you need us most. We wear a white or navy blue uniform and colourful lanyards so we are easy to identify. Equipped with iPads, we can help you search the catalogue, access your library record or deal with a number e-resource queries on the spot. Please ask, we’re always happy to help!


 4). Email or Phone

You don’t need to come into the building to get help. Why not send us an email: . We check and respond to messages 7 days a week, so don’t hesitate to drop us a line or, if you’d prefer, give us a call on +44 (0) 1392 723867.  


5). Website and Information kiosks

Information Kiosk

The answers to many common queries, such as how many items can I borrow can all be found on our website. Guidance is also available via the touchscreen Library Information Kiosk located in the Forum Library lounge.  


 6). Keep in Touch!

Keep up with latest Library news and developments throughout the coming year. Why not follow us on Twitter, like us on Facebook or set up an RSS feed to get updates from this blog?  Or if you’d prefer to put pen to paper there are comments boxes located around our Library spaces. Questions, comments, suggestions and feedback good or bad we’re always keen to hear your thoughts on how we can improve our service, so do keep in touch.

So for everyone gearing up to start or return to University this month, good luck with your packing. Library staff can’t can’ t cram any more in your suitcases for you but there are a huge number of ways we can assist both in person and via phone, email and the web. Just Ask!

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