Matthew Rusk Student Entrepreneur in Residence

I thought exactly one year to the day when I launched Guitar Lessons London I thought I would write a short personal update on its development, a story of pivoting, entering the most competitive music tuition market in the UK and constant development to appeal to an audience that is like nowhere else in the UK. Originally rather than a Guitar Lessons London website the site was targeted at the entirety of the UK, under a “Guitar Lessons UK” branding with subpages for different teachers within locations – yet it quickly proved inefficient in generating the number of enquiries needed to support multiple guitar teachers across the nation.

Guitar Lessons London – originally launched under the a ‘Guitar Lessons UK’ branding

Therefore, when the opportunity arose to move into the London guitar tuition market – a dream of mine since launching my music tuition business in first year of university – I pounce upon it, purchasing the www.guitarlessonslondon.com domain name and rebranding the website to “Guitar Lessons London”.

However, this quickly struck a problem as with a UK map potential students only had the very smallest of areas to click on to locate their teachers, so with the help of Andy from 1010 Media we decided to include a borough by borough map of London as the focus of the websites homepage. Whenever you design a website you have to be really clear about the customers journey through that website, once a potential client is on your website how are you going to get the from A (the first page they view) to B (a purchase, enquiry, content viewing, email subscription page depending on your aims for the website). For the music tuition websites the aim is to get them to enquiry via a contact form so having a clear customer journey for this new look Guitar Lessons London website was key: (i) landing page (ii) click on borough on map (iii) select teacher (iv) read about teacher (v) contact.

Guitar Lessons London – second design, with London borough map

Yet, after this update was launched the truth was it simply didn’t work! How could this be? Well, the truth was this had disturbed a central theme that had helped the success of all of the other music tuition website; primarily that each website was designed for one teacher, creating a personalised experience for a potential student that didn’t give them more choices to make about which teacher they wanted. I found that providing potential students with a multitude of teachers actually decreased enquiry rates as a client simply wanted one teacher that looked professional, friendly and able to teach them the music that they wanted to learn. There was a second cold point that we quickly learned – that even 5 clicks from landing page to enquiry was too many to ask of the majority of web users who went through this thought process: (i) enter a website, does it look good? (ii) looks good, read a little info (iii) sounds good, I will enquire – making it a three step process. And a final third point was that by presenting a multitude of teachers the website gave the impression that it was a music agency rather than a personalised website ran by a great guitar teacher – a quick search for “Guitar Lessons London” on Google would show that my direct competitors all presented in the same manor: a music agency with teachers, rather than individual teachers running their own website. This meant that my website simply didn’t stand out from the rest – no wonder the enquiries were so low despite the best of intentions when we launched the second design update!

So despite all the hard work, as well in investment in this second design, in February 2014 I decided to develop a new model where the website replicated the normal locational website templates with a “lead teacher” who could deliver lessons to students within their own homes across London to see if I could increase enquiry numbers. Implementing this template would make the website much more personal, hopefully improving enquiry numbers through a model that had already been proven across the UK. Another huge time investment this third updated came into place and I quickly saw a rapid increase in the number of enquiries coming through the website – yet it was still way off what I would expect for the number of searches made per month in London for guitar lessons.

Guitar Lessons London – third design, personalised to a single ‘lead teacher’

Clue another step back and analysis of the analytics of the websites – turns out the Londoners spend even less time on the websites that in other cities across the UK, meaning basically even if they liked the website that they didn’t have the time/motivation/patients to get to the final “Contact Me” page. Ever heard of “London service” – turns out the same is true on the internet! (Why wouldn’t it be?!) So to combat this I decided to additionally put a contact form on every one of the pages that I want a client to work through when they land on the website, everything from the “About Me” page to the “Prices” page. This again dramatically increased the number of enquiries coming through the website – yet is it finished, certainly not! There is still plenty to develop on the website over the next year or so to help to increase the conversion numbers of the people entering the website to completing the target action desired by the webmaster. I have found that nothing ever stands still on the internet, it is an ever evolving field where a inconveniently placed link or one click too many will half the number of conversions you will make – but what am I complaining, I would do just the same on your website and so would you!

Connect with Matthew via LinkedIn or have a read of his personal blog, where this week he wrote the Ultimate Guide to Single Malt Scotch.

Posted under 1010 Media, Guitar Lessons London, MGR Music, Progress Update

I thought a year on from my last blog post it would be great time time to start a series of progress updates on some of the entrepreneurial students that we have worked with here at the Innovation Centre. This not only includes current students, but students that worked with and graduated alongside the first Student Entrepreneur in Residence Tom Carrington-Smith to see where their entrepreneurial journeys have lead them now three years on. I will also talk to the students I worked with during my time as the Student Entrepreneur in Residence, as well as the students that are currently working with Mithil Shah, our current Student Entrepreneur in Residence.

Mithil Shah & Kimberley Martinez (the Innovation Centre’s & Students’ Guild’s Student Entrepreneurs in Residence for 2013-14 academic year)!

As a Student Entrepreneur in Residence Tom (2011-12), Matthew (2012-13) and Mithil (2013-14) saw on average about 100 University of Exeter students per year – all pitching business concepts that covered a huge range of industries and products. We met with students at all different stages of their businesses, from students who simply had an idea to students that had been running fully fledged businesses while at the university. The role of the Student Entrepreneur in Residence is to provide support and advice for all entrepreneurial minded students at the University of Exeter, regardless of where they are with their idea or business. The SEiR also helps to create a small community of like-minded entrepreneurial students who are encouraged to help each other with the challenges of running a business while trying to complete a degree at the same time! Over the last three years this community has grown exponentially, in this series of blog posts I will look to talk to just a few members of this community to hear about their business stories. We would love you to become a part of this entrepreneurial community, so if you have a business idea (no matter where you are with it!) or are thinking about starting a business while at university don’t hesitate to get in touch – you can contact the Student Entrepreneur in Residence by emailing .

I thought that a fantastic business to kick off the progress update blog post series would be The Ember Club, a platform for like-minded entrepreneurial students from a range of different universities to connect, solve business problems and meet investors, mentors and industry experts. Founded by Tom Charman, Edward Noel (serial entrepreneur; founder of Soundsynk and Exeter University Calendars) and Nathan Dundovic the trio where keen to ensure that there was a platform for genuine entrepreneurial students to connect on, providing the business support that they felt was often overlooked for young business founders.

Tracking back a little, I first met Tom Charman in 2012 and blogged about his first year business idea George Edwards – a British made clothing company that looked to produce quality shirts, socks and sweatshirts for students. Indeed, Tom was a student that pitched his business at the SETsquared 2013 Deloitte pitching event. His business has been progressing slowly, with his official launch being set for Summer 2014 – yet one of the main reasons for the this is Tom’s business attention has been refocused on founding and running Ember Club which has proved extremely successful amongst entrepreneurial university students across the country.

By contrast The Ember Club has moved extremely fast since its launch in November 2013, with the founding members attending events like the Student Enterprise Conference held by NACUE to network with other business mined university students & pitch their idea. The business was quickly shortlisted for the Shell Live Wire Awards (Shell give 4x £1,000 grants to young entrepreneurs each month + £10,000 to a single Young Entrepreneur of the Year) as well as winning a £500 grant from the UnLtd fund.

The Ember Club founders won a £500 grant for their idea from the UnLtd Fund!

By January 2014 The Ember Club had grown to 30 regular uses, a figure than now stands at well over 100 today, drawing in students from across the nations universities, as well as investors from as far a field as India and Australia. Continuing to drive their business platform forward Tom, Nathan and Ed are looking community to build their user base, increasing the value of the network to each member of the community, as well as grow the affiliate network that has been so successful for them so far. To become part of this community of young entrepreneurs simply Google The Ember Club. With great plans for the future there is no doubt that we will be hearing a lot more from The Ember Club as they grow in size and begin to bring their young enterprise platform to institutions like the University of Exeter business school and others on a national level. I will let you know how they get on over the next 12 months in my 2015 update!

It has been a big year for MGR Music as well – growing rapidly to over 75 music teachers located across the country tutoring over 4,500 students piano, guitar, singing and drum lessons. The most significant development has been successfully entering the London guitar tuition market, expanding rapidly to have multiple guitar teachers across London tutoring students in Fulham, Camden and Islington, in addition to continuing to grow on a national level taking on teachers even in the last few days in Glasgow and Ipswich, as well as for the Piano Lessons Cardiff website. We have quite a big announcement to make in the next few weeks as the business looks to enter a new market so I will keep you updated with what is happening on a business front as I write the progress updates! Want to get involved, don’t hesitate to get in touch by emailing .

Connect with Matthew via LinkedIn or check out list latest start-up idea creating a whisky subscription business.

Posted under George Edwards, Guitar Lessons London, Progress Update, SEiR, Student Businesses, The Ember Club

This week marked one of the most exciting SETsquared events of the year – The Deloitte Business Pitching Competition! Held in their London Stonecutter Court HQ, just of Fleet Street, the universities of Bath, Bristol, Southampton, Surrey & of course Exeter sent their top five entrepreneurs to win cash prize investments into their businesses.

Last year one of the businesses that won the competition went on to gain a reported £100,000 pound investment into their idea, helping to expand their business throughout London – (see where they are now at The Underground Book Club). Representing the University of Exeter at this years’ prestigious event were Instabear, SoundSYNK, Macaw, Carverts and George Edwards.

Arriving at the Deloitte HQ at 12 we were quickly thrown into a full networking event before being split off to present the business ideas, along with over 20 other business drawn from the other four universities. First to go was Ali of Macaw Designs, a tailor made fabric business where Ali personally designs iPad, iPhone, Kindle & laptop cases from beautiful materials for you – check out the image below!

Macaw Designs – beautifully tailored by Ali Gillum

Ali was followed by Michael of Carverts, a start up company that pays students to all businesses to advertise on their uni cars. Before Carverts handed over to Instabear, who performed an excellent pitch of their Instagram Polaroid picture printing business soon to launch! Our afternoon was rounded off by first class pitches from Tom Charman of George Edwards (a new student clothing business Rampant Sportingesk) and the SoundSYNK team (an Iphone app that synchronises devices to play music in time with one another!).

Carverts – sign up to earn cash while driving in Exeter!

Other notable pitches came from Bath, where one student had created a personalised business to business letter writing company that had an unbelievable rate of clients opening the letters and responding.

As ever Elephant Branded made an appearance along with a few other extremely impressive businesses! After a talk from a few of the Deloitte hosts the final awards were announced and we are seriously proud to say that Instabear came second! Losing only slimily to the letter writing business.

Great result for the University of Exeter! I think the students got a lot out of the day, experiencing how to prepare a 5 minute investment like pitch, getting a taste for how it feels to work in a huge corporate multi-national like Deloitte as well as networking with some fantastic entrepreneurs from other universities! Great day!

On the home front things are really progressing well with MGR Music, with guitar websites going online in Sunderland, Portsmouth and Reading as well as singing websites being created for Manchester and Derby. As you can see it was a busy week, the flagship Guitar Lessons London website also made great progress this week with the final few things coming together. I will be launching the website on my 22 birthday on the 17 April 2013, very excited! Plenty to do before then, but what a week!

Connect with Matthew via LinkedIn or visit his Whisky Subscription website.

Posted under Carverts, George Edwards, Guitar Lessons London, Instabear, Macaw Designs, MGR Music, SEiR, SetSquared, SoundSYNK, Student Businesses

Student business of the week was certainly Jamie Wild Sculptures established by third year business management student Jamie Wild! A passionate artist Jamie started designing sculptures during his A Levels before being asked to produce commission pieces for friends and family. As the business grew the projects got lager, now Jamie is aiming to go part-time post graduation to pursue his hobby!

Crashing Boar – Jamie Wild Sculpture

I also met with Rishabh who had an innovative idea within the city distribution networks, combining green power with time-sharing driving – I will keep you updated when we can release more info, but very exciting!

Here up at the Innovation Centre I occasionally meet Exeter alumni, this time former music student Chris dropped in to gather advice on his now wedding composition business idea – a cracking concept we discussed profiling his client and where to find there.

Quickly we found that for a personalised organ composition for a wedding we are talking about clients in the top 5% of most lavish wedding ceremonies in the UK, therefore rather than accessing these clients through wedding trade fairs where the chances of meeting a client are too small we used a pivot technique to focus Chris’s business on building relationships with high-end wedding planners who might be interested in providing this additional service.

Here at MGR Music things have been bubbling along nicely, hiring a new teacher in Sheffield while expanding into Oxford and Hull with new guitar websites! I now have over 45 websites covering almost every city in the UK and things are really starting to hot up as more teachers are signed up! Exciting times!

Connect with Matthew via LinkedIn or check out Matthew’s latest entrepreurial project, creating a whisky subscription gift service to deliver monthly drams through your letterbox.

Posted under Guitar Lessons London, Jamie Wild Sculptures, MGR Music, SEiR

This week started with a conference held up at the Innovation Centre to promote one of the best scholarship courses I have ever heard of! The Kauffman Scholarship is a fully funded 15-month programme to develop a scalable technology business, with 6 months in the US studying at Harvard, Stanford and MIT – some of top business institutions in the world.

Alistair Shepherd, a former Kaufmann Scholar and current business owner of Saberr, was our keynotes speaker inspiring 12 final year students to go on and apply! You can still apply for this fantastic opportunity, as well as find our more about the scholarship, here (closing date 22 February 2013).

Kauffman Scholarship – the best scholarship I have ever heard of!

After talking with BBC Radio Devon on Tuesday I caught up with Jon Mills to talk about his t-shirt business Mammal Swag. The fantastic animal designs, including “the gangsta hippo”, “the chap chimp” and “the shellsuit stag”, all drawn and designed by Jon himself have seen the business take off on campus over the last few months. Regularly on sale in the forum as well as online Mammal Swag will be looking to overcome the challenges of scaling up their operation from a local to national business over the next few months. This is no easy task!

Mammal Swag – clothing that will bite!

I also caught up with Exeter Entrepreneurs Society president Edward Noel who had the great news that the yearly Exeter Apprentice Competition will go head this year as planned! With ten teams of four students being given £100 start up investment each, as well as a month to make as much money as they can, the event is often one of the highlights of Exeter’s entrepreneurial calendar.

The competition has seen some great business ideas, from university branded pint glasses that won in the first year to selling risky underwear with Exeter slogans on! To apply to be part of the competition simply get in contact with EES on their Facebook page.

Here at MGR Music I am pleased to let you know we hired another two teachers this week! Oscar Charles, a first year University of Exeter student has accepted the role as the Drum Lessons Exeter teacher. While up in Bristol I have started working with Steph Hodges as the Singing Lessons Bristol singing teacher!

This week also saw me try and get in contact with teachers in for the Singing Lessons Cardiff and Guitar Lessons Peterborough websites – having set up a few meetings, we will see how well I have done over the next few weeks! Fingers crossed!

I have also hired another student to help write copy for the singing websites – if you are interested in getting involved connect with me via LinkedIn or visit WhiskySubscription.com to join Matthew’s monthly online whisky club to talk with likeminded entrepreneurs.

Oscar Charles – our new drum teacher!

Posted under Guitar Lessons London, Kauffman Scholarship, Mammal Swag

Another furious week this week up at the Innovation Centre as we awarded grant funding to our first student business of the year! Dan Wiseman, a recent drama graduate and current owner of Webwise Media, pitched for grant funding to help develop his software solution to digital signage management.

Named Screenfish, the idea successfully negotiated its way through two business plan development sessions, multiple meetings with Innovation Centre staff and a Dragon’s Den style pitch before gaining funding. Congratulations to Dan, I will keep you updated as how the project is going!

Screenfish – Webwise Media Ltd new software package!

I also met a student during my weekly drop in sessions who pitched one of the best business ideas I have heard all term! Instabear, which has already gone online this week, is an awesome website where you can finally get your Instagram photos printed! Offering both Polaroid’s and snaps check out their website and like their Facebook page – great job by final year student Solly Akhtar!

Instabear goes live!

This week also saw me travelling up to Leicester and Sheffield to interview guitar teachers for the Guitar Lessons Leicester and Guitar Lessons Sheffield websites. A really exciting trip, I managed to interview a total of five teachers in Leicester and Sheffield hiring a new guitar teacher in Leicester to work with!

Interviewing is a hard process to get right, especially in the context of my sub-contracting business where I have to pitch the business model to them while they try and pitch themselves to me. There is a lot of research to suggest that interviewing is actually one of the worst ways of selecting the right people to work for your organisation as the process is far from objective.

Personality, appearance and the fact you both support the same football/rugby/bowls team invariably prompts you to hire the person you get on with rather than the best candidate for the job! Always take applications first and then select the final candidates to be interviewed by a colleague who is not the decision maker before interviewing the last two or three yourself!

Connect with Matthew via LinkedIn or join his whisky subscription club to meet with likeminded entrepreneurs over a few drams of whisky.

Posted under Guitar Lessons London, Instabear, MGR Music, Student Businesses, Webwise Media, Wiseman Media