Category Archives: Document Delivery

Document Delivery Service – Price Increase

The University Library offers a Document Supply (Inter-Library Loan) service which provides access to material not held within Exeter University whilst also supplying material from its own stock to other libraries.

A wide variety of electronic and printed material can be obtained from the British Library and some printed materials can be borrowed from other Libraries within the UK and overseas, including:

• Books, including individual chapters
• Journal articles
• Conference papers

The British Library have increased their prices for this service and this necessitates an increase in our Library Document Delivery Service pricing in order to ensure the viability of the service.

From 1st January 2017 the cost of using the Library Document Supply Service will rise to £14:00 per request.  The current charge is £13.50 so this is an increase of 50p per request.

Postage and supply costs for international document supply, where items need to be sourced from outside of the UK, have also been rising.    The Library will continue to make a standard charge of 3 tokens for all non UK requests in order to meet these higher costs, which will equate to £42 at new January 2017 pricing level.

We will be continuing to supply tokens to colleges via the usual route.  You can request up to 100 tokens at a time by emailing .  This is managed through a journal transfer process – no need to raise an invoice!

The arrangements in place to support document delivery to the College of Humanities and College of Engineering, Mathematics and Physical Sciences staff and students will also continue, although requests will be billed at the increased £14 per request from 1st January 2017.

If any College budget holders would like statistics on annual requests per College in order to aid with budget forecasting for 2016/17 ILL expenditure, please email and we will be happy to supply this information.