Library Quality Survey 2012 – Results Available

917 students and staff completed Exeter’s Library Quality Survey during November 2012.

The Library would like to extend its sincere thanks to all those who took part in this very important survey, and especially to those who took the time to leave some very detailed and useful comments for us to ponder over.

Your views really are very important to us, and we try hard to respond to requests and suggestions whenever we can.  This survey has given us an opportunity to understand, in depth, how our customers feel about the quality of the services we offer, and an opportunity for us to understand where we need to channel our efforts and resources to best meet their needs.

Through the Survey we have been able to identify:

What do you want most?

The ‘Top 5’ areas you consider most important are, in descending order:

  1. L5         The main texts and readings I need for my work.
  2. IC1       Making electronic resources accessible from my home or office.
  3. IC8       Print and/or electronic journal collections I require for my work.
  4. L2         Ease of use of electronic resources.
  5. IC4       The electronic information resources I need.

We’ve listened, and here are just some of the things we’re doing:

  • More Core Texts:
    • New £350k annual investment to greatly enhance core teaching collections, including an additional 7000+ e-books, 1100+ print books and 5 large online databases – so far!
  • Student-Friendly Loan Rules:
    • Revised loan period and fines policies for Express Collections and DVD collections, making them more student-friendly.  Express Collections will also be enhanced with more copies of core texts shortly.
  • Student-led Purchasing Policies:
    • ‘I want one of these!’ book suggestion scheme, and College-based ‘Library Champions’ (we’ve purchased everything recommended).
  • New Digitised Reading Lists:
    • New Digitised Reading Lists service direct into ELE modules, providing ‘one-stop-shop’ access to resources
  • More Study Space:
    • Your Forum Library now provides 750 seats (up from the original 400), rising to 1000 at peak exam time. This includes 90 silent study seats, 150 quiet study/individual study seats, 115 computers, 4 assistive study rooms, a new library courtyard, large comfy social learning spaces and 150 additional seasonal seats during exam times. All this adjacent to the full Forum facilities including the Student Service Centre, seminar rooms and cafe.
    • The phenomenal popularity of the Forum Library means that, even though there are now about twice as many study seats available than ever before, space remains at a premium at busy times.  In response, we will be adding even more seats shortly!
    • Opened in September 2012, the new Amory Study Centre offers a mix of quiet, group and silent study spaces, which together with the Sanctuary provides an additional 432 study spaces for Streatham Campus.
    • £10 million investment in the Exchange at Tremough has extended library and learning spaces with extended 24/7 opening.

Quiet Study Area in the Amory Study Centre

For a more in-depth look at survey results please see our webpages.

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