Category Archives: Using the Library

St Luke’s Library: new opening hours

St Luke’s Campus Library

Located just a short walk from Exeter city centre, St Luke’s Library is a great place to study, and you don’t need to be on a course based on St Luke’s Campus to use our facilities. Here’s some information about our opening hours at St Luke’s Library for the 2013-14 academic year.

St Luke’s Library offers our usual extended term time opening hours to cover 36 weeks per year, including the weeks before exams and the additional weeks in June to support our PGCE students.  We have also extended our opening hours to include Saturday and Sunday mornings, now increasing our weekend opening hours to 10.00 – 18.00 all year round.

From Monday 16th September, term time hours resume at St Luke’s. From this date the library’s staffed opening hours will be 08.00 -20.00 on weekdays and  10.00 – 18.00 at weekends so that Library staff will always be on hand to offer support during busy times. Library users are welcome to move to the 24/7 study room after 8 PM (6PM at weekends) but access to collections is not possible after this time.  Our 24/7 provision at St Luke’s includes up to 30 study seats and 28 computers (with colour and black and white print facilities), available all year round.

For more information on new our opening hours please talk to library staff  or why not visit our web pages for full details?

Welcome to new international students

If you have only just started studying at Exeter you may find student life different from your home country and may need advice on doing research, writing essays or presentations.

The Library provides a lot of help for international students –  look at the International student services part of the Library website or just come and ask! During Welcome Week and at the beginning of term tours of the library are organised for groups of students so you can find out where things are. These are led by library staff and give you the opportunity to ask questions.

You can always ask your teachers in the University for help but don’t forget that staff in the Library and study skills advisers can also help you – either in person or through ELE, the Exeter Learning Environment.  Look under Library or Student Resources on the blue tab at the top of every screen to find the help pages we have put together.

Choose Library and Study Skills if you want to find out how to use the library and electronic resources – there are a lot of demos to show you how to use the catalogue and databases.

 

Inter Library Loans Price Increase in Line with British Library

From the 1st August 2013 the British Library will once again be increasing their charges for Inter Library Loans (ILLs).  We have been subsidising this service for several years and this annual increase has reached a stage where we are now unable to afford to maintain this subsidy. Alongside this other lending libraries will be raising their prices in line with the British Library meaning also increased charges for borrowing from elsewhere.

So in consequence we are now forced to raise our charge for ILLs for the first time in five years.

We have decided to have a two year staged increase in pricing in order to try and minimise the impact on our users, so from 1st August 2013 we will increase our charge to £10.50 per ILL request and £5.00 per renewal. Then in Summer 2014 the price will again rise to £12.50 to take us in line with British Library charging.  Subsequently it will rise incrementally in line with BL pricing.

We also want to draw your attention to the upcoming trial during the Summer of a new online ILL request service. This will make it possible to order and pay for your ILLs without visiting the library in person, and (in the case of articles) to have them delivered electronically to your desktop.  We hope that this will offer a much easier and higher quality service to our users, particularly distance learners and researchers.

If you have any questions or feedback then please contact Carol Giles  

Please note our Summer Opening Hours

Our Libraries are open daily throughout the summer period, with staff on hand and happy to help 7 days a week. But what about our after hours self-service facilities? If you’re planning to study late this summer then some spaces will be available but please note there will be a few restrictions on our 24/7 provision during August and early September. Here’s a little more information to help you plan ahead…

You told us you wanted more 24/7 facilities over the Summer. We listened and the good news is we have been able to extend the period of 24/7 opening at the Forum Library this summer.  Although the vacation period has already begun this year the Forum will remain accessible to current University staff and students 24 hours a day right up until August 2nd!

From 3rd August – 8th September there will be a short period when 24/7 access is not available with the Forum Library closing each day when staffed services end. This will be at 21.00 on week days and 18.00 on Saturdays, Sundays and on Bank Holiday Monday August 26th. Full details are available here.

On St Luke’s Campus the 24/7 study room and PC Cluster in St Luke’s Library will remain accessible via swipe card throughout the whole Summer, so this would be a good alternative if you need to study late during the short period when the Forum Library is not open over night. On Streatham Campus alternative 24/7 computer clusters will be available, for example in Queen’s Building and Amory: Library staff will be able to provide you with  full details of these alternative spaces nearer the time.

We are delighted to report that 24/7 access to the Forum Library will resume on a permanent basis from 9th September.

Full details of all our opening hours can be found on our website. If you are planning to visit and study late this summer please do keep in mind the period during which the Forum Library won’t be available 24 hours a day. For any advice on alternative study spaces during this short period please speak to Library staff who will be happy to advise.

 

Top tips for borrowing during the Summer

The end of term is nearly here! If you’re taking off for the Summer then from all of us at the Library, have a great time and enjoy the break! But don’t forget our Libraries will be open every day throughout the summer and that our loan rules continue as normal throughout the vacation period.

What does this mean for you?

Don’t forget to return any books you won’t be using before you leave Exeter

This means for the many students and staff who arrive or choose to stay in Exeter during holiday periods we are here and open to provide help, support, study space and the resources you need. If you are going away from Exeter you are welcome to take books with you (though we advise against taking Library resources abroad) but do keep in mind that you will be responsible for renewing any items you borrow regularly throughout the vacation. You can do this online by logging in to your Library record.  Please remember also that books can still be recalled by other library users.

How do recalls work? 

If a book on loan to you is requested by another Library user, you will get an email informing you of this and providing a new date by which to return it. So it is important you check your email regularly if you are borrowing stock during the holidays. Recalled books cannot be renewed and may be due earlier than the original due date. With normal loan books, you should get a week within which to return the item. This should be sufficient time to return the items by UK post if necessary and you are welcome to do this.  Library books should not be taken overseas.

Our recall policy exists to ensure fair access to our stock for all library users, so don’t forget if the books you need are on loan you can recall them at any time of year. Learn more about how to place reservations here.

As always if you need help, or have any questions about managing your library record do please get in touch: 

5 Top tips for stress-free borrowing during the Summer:

  • Return any books you don’t need before you leave Exeter. Please don’t leave Library resources locked up in your room or office over the summer, it isn’t fair to take them out of circulation if you’re not using them either and they could get recalled by other borrowers.
  • If you do take our books away with you, be sure to renew them regularly (weekly for Short Loans, and every 4 weeks for Normal Loans). Do not take Express Collections items away from Exeter.
  • Think Recall! Any item you borrow can be recalled by another user so please check your email regularly and be prepared to return items by post if necessary.
  • Staff are here to help! If you have any problems or questions about recalls, renewals or anything else please get in touch as soon as possible. We’re available to help 7 days a week throughout the vacation period.
  • Don’t forget, the Library is so much more than just printed books: we also provide access to over 100 research databases, more than 30,000 electronic journals and thousands of e-books. All our electronic resources are available off campus, so you may not need to take hard copies away with you this summer!

Pre-registration Borrowing

Are you planning to start a course at Exeter University from the new academic year (September 2013)? If so, congratulations and welcome! Whether you’re brand new to Exeter, or a returning student  – perhaps you’re a current undergraduate hoping to embark on postgraduate studies – we hope you’ll find your new course of study to be rewarding, stimulating and enjoyable.

If you’re planning to be in Exeter during the summer before your new course starts you may wish to take advantage of our Pre-Registration Borrowing scheme.

What’s Pre-Registration Borrowing?

This scheme allows students who will be beginning a course at Exeter in Autumn 2013 to register with the Library early so you can borrow books over the Summer. The maximum number of items you will be able to borrow at once will depend on the type of course you are undertaking, see here for further details. Exeter Libraries are open every day throughout the Summer, with staff on hand to help, so this could be a good way to get to know our resources or get ahead with your reading before the start of term!

Borrow books before the start of your new course with our Pre-Registration Borrowing scheme

Are there any restrictions?

Please note that this category of membership does not give you access to our to our electronic resources, although if you live locally you are welcome to look at our electronic books and journals on site using the ‘walk-in access’ PC facilities at the Forum and St Luke’s Libraries.  Please ask Library for more information about this.

Is there a charge for this?

No! Pre-registration Library membership is free to all eligible future students.

Sounds useful, how do I register?

Call in to the Forum Library or St Luke’s Library and collect a Pre-Registration Borrowing form. Alternatively, you can print out the form in advance from  this page: please select either the Undergraduate Pre-Registration Borrowing Form or the Postgraduate one according the category of course you will be commencing. The form needs to be completed and then countersigned by the College in which you intend to study. Once this has been done bring  the form to the Library and we’ll supply a membership card that will let you borrow over the summer.

This facility is available from June 14th 2013 onwards. Please contact if you have any further questions.

Are you a finalist?

Best of luck to all of you who are currently writing dissertations and/or preparing for your final exams.

If you are coming to the end of your studies then of course you’ll have a lot to think about in the coming weeks, but  please do take note of the following dates and things you must do to ensure your Library record is clear and that there are no barriers to your graduation.

Before June 4th you will need to:

1. Check your Library Record

You can do this by logging in online or at any of our quick access terminals)

2. Return all books, DVDs or other Library resources issued on your account.

3. Pay off any outstanding fines

You can pay in person at any of our Library desks,  or with a credit or debit card either by phone (call 01392 724785) or online (go to the fines payment page and follow the instructions on the screen.)

The deadline for completing the above steps is June 4th. After this date final year undergraduates will not be able to self-issue library books but you are of course welcome to continue using Library spaces and resources for reference. If there is a particular reason you do need to extend your borrowing beyond this date please contact speak to Library staff.

Please be aware you will be charged for the replacement costs of any books that have not been returned on time so it’s important that you get all items issued to you back to us promptly, especially if you are planning on going away after your exams!

So, good luck in your finals, but don’t forget to complete the above steps as soon as you’re done. Remember, Library staff are here to help you, so if you have any problems returning your books and clearing your record do get in touch with us. You can visit any of our Library desks in person, email  or give us a ring on 01392 723867.

 

 

Think Recall

If you’re going away over Easter we hope you enjoy a lovely break, but don’t forget the Library will be open daily throughout and that our loan rules continue as normal throughout the vacation period.

This means for the many students and staff who choose to stay in Exeter during holiday periods we are here and open to provide help, support, study space and the resources you need. But if you are planning to take our books away with you over the break please keep in mind the following:

How do recalls work? 

Books on loan to you can be requested by other Library users, when this happens they are “recalled.” You will get an email about this and a new date by which to return it, so it is important you check your email regularly if you are borrowing stock during the holidays. Recalled books cannot be renewed and may be due earlier than the original due date. With normal loan books, you should get a week within which to return the item. This should be sufficient time to return the items by post if necessary.  Library books should not be taken overseas.

Our recall policy exists to ensure fair access to our stock for all library users, so don’t forget if the books you need are on loan you can recall them at any time of year. Learn more about how to place reservations here.

As always if you need help, or have any questions about managing your library record do please get in touch:

Postal Loans Service

Not in Exeter but still want to use Library resources? You may find what you need among our constantly growing collection of e-resources, but if we only have it in hard copy don’t despair, we can also supply items to you by post.

Here’s the lowdown on Postal Loans:

Which items can I order?

Did you know you can request and return Library items by post?

If you are within the UK, Isle of Man, Northern Ireland, Eire, Channel Islands or  British Forces Post Office then we can post out Normal Loan (28 day loan) books to you. You will be responsible for renewing and/or returning these items to us. You are welcome to return them by post if necessary. We  can also send out photocopies of journal articles or chapters from books, these will be copies for you to keep and will not need to be returned.

If you are overseas we regret it is not possible to post books but we can still send you photocopies of articles or chapters from books.

What does it cost?

The service costs £2.50 per book request or for every 20 pages of a photocopy, which includes postage and packing.

Return postage for books will need to be paid by the requester.

If you request books by post then you are welcome to send a cheque to cover the total cost of your request. Or you may prefer us to can add the £2.50 charge(s) to your  library account, to be paid over the phone  or using our online payment system via a credit or debit card. Please note if the total charges on your Library account exceed £10.00, you will need to reduce these to under £10 before you can borrow or renew any further items.

How do I make a request?

First check the Library catalogue to make sure we have the item you are looking for and that it isn’t available electronically (we don’t send out items that you can readily access as e-books or e-journals).

To make the request complete a Postal Loans Book Request or Photocopy Request  form.  Please use a separate form for each request and indicate on the form whether you have enclosed a cheque for payment, or whether you would like the charge added to your Library record as detailed above. You can then either post your forms to the Library at the address shown on the form or you can email your request form to .  Please give as much bibliographic information about the items you require as possible and include page numbers if you are requesting journal articles or chapters from books.

How long does it take?

We try to dispatch items as quickly as we can but please allow 10 working days turnaround time, including posting time. 

Can I renew postal loans?

Yes! Postal loan items will be issued to your library record and our normal rules apply. You can renew using the online renewal system up to and including the date it is due so long as the book has not been requested by another user and so long as your total fines do not exceed £10.

For more information on postal loans please see our webpages or ask Library staff.