Tag Archives: LibQUAL survey

Library Quality Survey – Prize Winner!

Athicha Siriboonlamom took part in the recent Library Quality Survey, and was very glad she did – she was selected in a random draw, and was the lucky winner of the iPad !

Aticha Siriboonlamom with her prize

Athicha, a postgraduate student in the Graduate School of Education and a frequent user of St Lukes library, was presented with her prize by Library Champions Sophie Hunter, Josephine Hornsey and Andrew Eckert.  Library Champions are a vital team of student volunteers who liaise with and promote the Library, as well as influencing Library purchasing in their subject area.

Aticha with Library Champions Sophie Hunter, Josephine Hornsey and Andrew Eckert.

In her own words, Athicha summed up how she felt about the Library:  “St Lukes Library saved my life, especially when I had to complete my assignments and I couldn’t work at home.   The Library staff are really friendly and helpful.”

The Library was very grateful to everyone who completed the survey, which offers us the chance to really appreciate what our customers want most from us.  We are now working hard to make improvements, based on what you told us.  A summary of the results is available here.

Congratulations, Athicha – we hope you enjoy your new iPad!

The Library Survey has Closed

Sorry to say that the Library Quality Survey has now closed. Thank you very much to everyone who took part. We’ll announce the winner of the prize draw for the iPad shortly – watch this space! The Library will look closely at the results of the survey and act on any recommendations you have put forward. Look out for our ‘You Said / We Did’ campaign during the next few weeks.

Don’t forget, that we always appreciate your comments – positive or negative! – at any time. There are the Comments Cards you can complete or you can email us at or just let a member of library staff know. We are always happy to hear from you.

Comments cards like these can be found in all our Libraries; please take the time to let us know your views.

Again, thanks so much to everyone who completed the survey. Your views and opinions do matter!

Last Chance to complete the Library Survey!

Regular followers of this blog will have heard lots about the Library Quality Survey over the past month. The reason we’ve been pushing this so much is because the feedback we gain from this survey really matters to us! We want our Libraries and study spaces to offer the best support and best learning environment possible but we can only improve with your help. Please take this opportunity to tell us what you want.

Library Quality Survey results – both incoming and from previous years – have already helped us to identify and implement the following improvements:

  • You told us We need the Amory Study Centre open longer!’
    • We’ve extended the daily opening hours until 9:30pm, and until midnight during the exam periods (more details on exam time opening coming soon…)
  • You told us We need better Wi-Fi coverage in Research Commons!’
    •  We’ve arranged for improved Wi-Fi coverage to be implemented as soon as possible
  • You said ‘We like your personalised Library services’ 
    •  We’ve brought together our subject team in Information Central (the office on level -1 of the Forum Library) so we’re easy to find!

What else would YOU like to see done to improve your Library experience?

Forum Library Level 0 computer cluster

There are only two days left to complete the Library Quality Survey, which must close on November 30th. Please make your views count and take a few minutes to fill in the survey and leave feedback.

Click here to start the survey

By doing so you can help us improve the Library, both in the short term and for future students. Respondents will also be entered into our free prize draw to win an Apple iPad, so what are you waiting for?

Library Survey – Last Few Days!

The Library Quality Survey is still live until November 30th; but we’ve already started to make changes in response to comments left by this year’s respondents – for instance:

  • You told us ‘We need to use the Forum Seminar Rooms at weekends!’
    • We’ve arranged for the Seminar Rooms on Level 0 to be open until 9pm on Saturdays and Sunday.
  • You told us ‘We need maps of St Lukes library to show the Dewey system!’
    •  We now display maps that show the Dewey System, so that classmarks can be more speedily located in St Luke’s library.
Longer term, we’ve also implemented many of the suggestions made on the previous year’s survey forms, such as:
  • You told us ‘We like the Library Champions scheme’ 
    • This year we’ve doubled the budget so Champions can buy more books than ever before!
  • You said ‘We want more Library resources’ 
    • We spent 250k last year and are spending the same again this year on new print and online resources.

Would you like to influence how the Library changes?  Complete our survey now, and tell us what you need! But time is running out! The survey must close on November 30th so don’t delay to share your views. Click here to start the survey…

….You might even win an iPad!

iPad winner will be chosen through a prize draw after the survey closes – will it be you?