IT Helpdesk Counter Assistant – University of Exeter


What were your main duties and responsibilities during the course of your internship?

The IT Help Desk is a professional front line service which is the first point of contact for supported computer hardware, software, IT account or other IT related issues; including telephony, audio visual and printing queries. I was based at the helpdesk counter in the Forum where students and staff could directly drop in with their IT queries.

What would you say was your biggest achievement over the course of your internship?

As I came from a largely academic background, this internship taught me valuable customer service skills which are transferable to any job.

What benefits did your internship bring to your employer?

I adopted new working ideas quickly and was relied upon by my managers to support new members of the team.

“Sid was a flexible and adaptable member of my counter team, an example to his colleagues” – Line Manager