Category Archives: Administration

Employer Case Study: RAMM

Name of Organisation: RAMM

Description of Organisation: RAMM will enhance people’s quality of life. It’s a place of discovery which encourages everyone to be curious. RAMM uses its local and global collections to connect people to the world and inspires them to shape a better future.

Name of Employer: Sophie Harbour

Job Title: Engagement Officer (Skills Development)

Internship Scheme usedGraduate Business Partnership (GBP) 

Feedback:

“Our intern’s main responsibilities were coordinating the Lost Words Exhibition, ‘What’s on Guides’ and coordinating our school visits programme. He also provided administrative support such as, organising meetings, minute taking, raising purchase orders, providing a central point of contact for the Audience Development Lead.

Our graduate was also a massive help when providing marketing assistance, including researching websites, writing copy, email marketing, implementing marketing campaigns, uploading content to websites. He assisted with the execution of events and activities within the museum and art gallery to include Gerald’s Birthday and the Lates events.

The research skills our GBP gathered from RAMM’s Customer Relationship Management System and booking system as well as from visitor surveys and other sources was completed to a very high standard.

The student was a great member of our team for the 18 months of his internship. He approached his role with enthusiasm and commitment and always had a fantastic ‘can do’ attitude. He also brought a different perspective to our organisation which was really useful when thinking about marketing and social media to our wide range of audiences.”

Student Case Study : International Student Recruitment 

 

Name of Student:  Beau Garry 

Degree Subject: BSc Geography  

Type of Internship: Graduate Business Partnerships (GBPs)

Company Name: University of Exeter- International Student Recruitment 

Job Title: International Support Officer 

 What were your key duties and responsibilities during your internship? 

-Support academic staff in their engagement with UK international feeder schools.

-Represent the University through attendance at education fairs, University open days and visits to feeder organisations.

-Collaborate with colleagues in other departments 

 What outputs and outcomes did you deliver for your employer?  

I’ve added to the engagement and recruitment of the UK International market in the international Student Recruitment Team. I’ve also been the lead on International Foundation programmes and have been the person which has dealt with all the incoming referrals from the admissions team. 

What was your biggest achievement on your internship?  

My biggest achievement during my internship was attending a postgraduate fair in Frankfurt and speaking to a student who was interested in studying at the University of Exeter. I spoke about the various different courses which we had on offer and assisted the student during her application via e-mail. As a result the student has successfully been made an offer by the University and will starting her course in September. This student emailed to thank me for all my help. This is just one of example of the many students I have helped at recruitment events and post recruitment events. 

Skills Learnt:  

  • Ability to Work Under Pressure 
  • Organisation 
  • Decision Making 
  • Researching 
  • Time and Work Load Management 

Attributes Developed: 

  • Initiative 
  • Perseverance 
  • Professionalism 
  • Confidence 
  • Motivation 

Your message to other students considering a similar job role, organisation or sector? 

“Very worthwhile indeed.  I had some valuable work experience and gained an understanding of some of the research being undertaken at the University of Exeter and the confidence to get more involved. “

Student Case Study – True Story

Name of Student:  Emma Fear

Degree Subject:  BA English

Job Title:  Christmas Account Manager

Company Name:  True Story

Type of Internship:  Santander SME

Description of Company: As an independent creative agency, we’re used to working with brands and retailers across all channels, both in the UK and globally. Our concepts translate into real-world experiences for customers that deliver measurable commercial results. 

What were your key duties and responsibilities during your internship? 

I was on a team that was the liaison point between a large team of designers and the Boots UK in store marketing Christmas team. I had to ensure briefs were communicated effectively and deadlines were met for delivering completed artwork files to the client.   

What outputs and outcomes did you deliver for your employer? 

I produced weekly market research reports for Boots which allowed other account managers more time to manage larger projects and also gave Boots an insight into their competitors. I also ensured that artwork files were delivered in a timely manner so that print deadlines were hit. This meant being aware of the designers workloads and timeframes and doing everything in my power to support them to reach the deadlines we set.

What was your biggest achievement on your internship? 

Boots asked true story to produce prototype artwork of in store marketing materials that were not yet fully completed in the creative stage for use in a mock-up show room. I project managed this whole product, which meant delivering over 200 pieces of prototype artwork to a really tight deadline. To do this, I ensured I provided daily updates to the client, the designers and the rest of my team so we were all aware of how much work was left to do. I also made sure that things went as smoothly as possible by remaining in constant communication with the client so feedback could be delivered and auctioned promptly. We ended up meeting the deadline and all material was in the showroom on time for the senior members of the Boots team to see it.

What did not go so well on your internship? How did you overcome any challenges? 

There were large issues on a piece of work I was covering for somebody who was on holiday. As I was the only one in the office, I had to ensure that the client knew the limitations of the situation and the problems we had. This was incredibly difficult as it was not a client I had built up previous rapport with and this was my first dealings with them. I overcame these challenges by remaining calm and honest with the client and helping them to understand how the situation had occurred. I also contacted my line manager and alerted her to the problem so that if it escalated further she would know the situation clearly enough to have an input. This move proved invaluable when she was later called up and asked to make an important decision regarding this project.

Skills Learnt:

  • Problem solving
  • Negotiation
  • Persuasion
  • Leadership
  • Customer Service

Attributes Developed:

  • Confidence
  • Initiative
  • Perseverance
  • Motivation

Your message to other students considering a similar job role, organisation or sector? 

“My internship was enormously useful to me both personally and professionally. It has given me the confidence and experience to pursue a graduate position in a large company and taught me so much about having a full-time job.”

 

Student Case Study- Planet Earth Games

Name of Student:  Dominic Hughes

Degree Subject: BA Politics with Study Abroad

Job Title:  Marketing and Communications Officer

Company Name:  Planet Earth Games

Type of Internship:  Access to Internships (A2I)Student Business Partnerships (SBPs)

Description of Company: Young people and adults are more concerned over climate change and its effects on the natural environment than at any other time. At the same time, inactivity and obesity are at record levels. We are a not-for-profit organisation who passionately believe in the symbiotic relationship between the environment and human activity.

What were your key duties and responsibilities during your internship?

My key duties were the management of digital platforms and to develop content for digital platforms. I was also responsible for website management, including regular updates as well as, PR and Communications, including media relations and generating media coverage.

What outputs and outcomes did you deliver for your employer?

The outputs and outcomes I delivered for my employer was strong digital engagement on all platforms and I drove event sales towards minimum of 60% occupancy.

What was your biggest achievement on your internship?

Being involved in the launch of the first ever Planet Earth Games, our team sought press coverage in the lead up to the event and also media coverage on the day. The task was to contact media organisations with press releases and invites to the event. We were delighted as a BBC representative attended on the day.

What did not go so well on your internship? How did you overcome any challenges?

It proved really difficult to convert digital engagement to event sign ups, particularly filling boys football teams and tennis teams. As a result, we were forced to drop boys football and tennis from the schedule.

Skills Learnt 

  • Ability to Work Under Pressure
  • Communication
  • Enterprise
  • Problem Solving
  • Decision Making

Attributes Developed 

  • Confidence
  • Initiative
  • Perseverance
  • Motivation
  • Personal Awareness

Your message to other students considering a similar job role, organisation or sector?

“I cannot recommend the Access to Internship scheme enough. Chris Broadbent, the CEO of Planet Earth Games, has worked in media and marketing for many years and was fantastic to work with. We worked to deliver a meaningful project – the world’s first environment themed multi-sport event.”

Employer Quote:

“Working with the University internship scheme was transformational for our growing organisation and allowed us to deliver a highly ambitious event with very little resources.” – Chris Broadbent

Student Case Study – Roly’s Fudge

Name of Student:  Annabel Ilic

Degree Subject: BSC Management with Marketing

Job Title:  Communications Assistant Intern

Company Name:  Roly’s Fudge

Type of Internship:   Access to Internships (A2I)Student Business Partnerships (SBPs)

Description of Company: Originating from Devon in the West Country over 30 years ago, we now have independently-run family fudge pantries across the UK. Each shop uses traditional recipes to make fresh fudge every day, handmade in full view for you to see.

What were your key duties and responsibilities during your internship?

During my internship I created blog posts and social media posts. I also produced newsletters and general marketing (with a focus on re-branding and the environment and sustainability).

What outputs and outcomes did you deliver for your employer?

The key outputs and outcomes I delivered for my employer was producing blog posts and social media posts to gain more exposure. I created two newsletters which were a huge success. The first being opened by 1352 people and the second by 1445 people.

What was your biggest achievement on your internship?

I was asked to help with the re-branding of the business, focusing on the ‘faces of Roly’s Fudge’ (the families who own different franchises). I had to create profiles for each owner, using Canva and help to create the webpage for it on WordPress. Whilst this is still a work-in-progress, my manager is very happy with what I have done and it has been a very intrinsically motivating task as well. It has provided me an outlet to show what I have learnt during my internship and hope in the future it will help change people’s perceptions of the business.

What did not go so well on your internship? How did you overcome any challenges?

Nothing notable. Sometimes time-management was difficult and I found myself running out of tasks, but by communicating my thoughts and giving feedback to my manager, everything was resolved.

  Skills Learnt 

  • Ability to Work Under Pressure
  • Leadership
  • Time and Work Load Management
  • Organisation

  Attributes Developed 

  • Confidence
  • Initiative
  • Perseverance
  • Motivation

Your message to other students considering a similar job role, organisation or sector?

“I wasn’t entirely sure what to expect from my internship, but I have absolutely loved it. This experience has provided me with many useful skills that I will no doubt use in the future. After opting out of my industrial placement, it has given me a real boost of confidence and reassured me that I have the ability to be effective in the workplace. Better still, I was given the flexibility of working from home so it complimented my university studies well. I would recommend this scheme to anyone who is looking for meaningful experience and an insight into what ‘real life’ work is all about.”

Employer Quote:

“I was really pleased with the service from the internships team, who guided us through every step, advertising for the role and even helping with funding.  We took on two interns who were keen to learn and were so pleased with them that we offered them further work with us.” – Dannee McGuire (Director)

Student Case Study: Mayes Creative    

Name of Student:  Evangelia Kappos

Degree Subject: BA English 

Job Title: Marketing Intern

Company Name: Mayes Creative

Type of Internship: Access to Internships (A2I)

Description of Company: Mayes Creative engages the communities of Cornwall, Isles of Scilly and beyond in creative experiences to explore their world through heritage, science, technology and the environment. We want to discover new ways of thinking and doing that are fun and surprising, encouraging inspiration and broadening horizons.

What were your key duties and responsibilities during your internship?

My key duties and responsibilities during my internship were the social media management of the company as well as, marketing and press releases.

What outputs and outcomes did you deliver for your employer?

The key output I delivered to my employer was a social media campaign.

What was your biggest achievement on your internship?

I successfully marketed a project from the initial campaign idea to completion of a website page, content, and hashtag, which then resulted in the aimed for participation. This included schools in Cornwall getting involved and completing the challenge by sending the project origami suns to care homes, to spread community and joy.

What did not go so well on your internship? How did you overcome any challenges?

My hashtag definitely could have taken off more with other people within the community and I believe this could have been helped by creating press releases for radio and local press, and encouraging relatives and family to take part. I began to do this but unfortunately ran out of time!

Skills Learnt 

  • Communication
  • Teamwork and Collaboration
  • Negotiation
  • Leadership
  • Persuasion

Attributes Developed 

  • Confidence
  • Initiative
  • Perseverance
  • Motivation

Your message to other students considering a similar job role, organisation or sector?

“This internship empowered me to consider myself an asset to a workplace, and to enter the job market after university with confidence and self-assurance. It also underlined to me in helpful ways where I can grow and develop as a result of the mentorship I received and through working with my fellow students.”

 

Graduate Case Study: Widening Participation and Direct Recruitment Graduate Ambassador

Name of Student:  Imogen Wade-Palmer

Degree Subject: BA CH Philosophy and Theology 

Job Title: Graduate Ambassador (Widening Participation and Direct Recruitment)

Company Name: University of Exeter

Type of Internship:  Graduate Business Partnerships (GBPs) 

  1. What were your key duties and responsibilities during your internship?

As a Graduate Ambassador, I worked in both widening participation and direct recruitment. This involved delivering presentations for schools and colleges to inform students about their Higher Education options. I represented the University of Exeter at Information Fairs and UCAS Exhibitions, as well as helping with events on campus such as Open Days and Offer-Holder visit days.

  1. What outputs and outcomes did you deliver for your employer?

I represented the University of Exeter at Information Fairs and UCAS Exhibitions, as well as helping with events on campus such as Open Days and Offer-Holder visit days.           

  1. Skills Learnt 
  • Decision making
  • Networking
  • Teamwork and collaboration
  • Focus on goals and outcomes
  • Time and work load management
  1. Attributes Developed 
  • Increased my knowledge of the sector
  • Improvement of skills for the workplace
  • Creative thinking
  • Perseverance
  • Confidence
  1. Your message to other students considering a similar job role, organisation or sector? 

“The internship was invaluable in helping me to develop the skills required to secure a training contract to be a solicitor. I am now back in full time education completing an MA in Law and look forward to starting with the firm in 2020.”

Morgan Hill Consultants – Employer Case Study

 

Name of Organisation: Morgan Hill Consultants

Description of Organisation: We are a team comprising ex CIO’s of multinational businesses, finance professionals, data analysts, data scientists and systems architects. Together we bring hundreds of years of experience in delivering deep insight, cost optimisation and effective deployment of technology inside large organisations.

Name of Employer: Nigel Duke

Job Title: Managing Director

Internship Scheme used:  SBP

Student Business Partnership (SBP) – Employment Services – University of Exeter

Feedback:

We recruited a Data Analyst Support Intern through the Student Business Partnership with the University of Exeter. They helped with the development of a very promising ML algorithm to classify finance data for further analytics. It all went according to plan, there were no issues at all, and it was produced for a very high standard.

We were very impressed with the calibre of the student. We offered our intern an extension which she accepted, and we look forward to continuing working with her.

Our experience was very positive. Our intern was extremely intelligent, diligent, co-operative and very willing to get involved. It was a very positive experience and one that I hope may be repeated.

Oh So Social- Employer Feedback

Name of Organisation:  Oh So Social  

Description of Organisation: Oh So Social is an Agency Partner with Facebook, TikTok and Pinterest, meaning you benefit from the best and most up-to-date knowledge to support both your organic and paid-for advertising campaigns. With direct access to Facebook UK and exclusive agency benefits, we know the latest tips and best practice to get the most out of your online presence 

Name of Employer:  Katherine George  

Job Title: Director 

Internship Scheme used A2I 

Employer subsidies (A2I) – Employment Services – University of Exeter    

Feedback:   

We recruited an intern as an Account Executive. He was well prepared for the workplace and was able to generate content for us which was used on a range of platforms for various different clients.  

The intern helped us with planning short-term social media and marketing calendars for a range of clients and content creation for social media marketing campaignsAs well as, running reports for clients about the performance of their social media campaigns including audience interaction and follower growth through Twitter, Facebook, Instagram and Snapchat. 

We have really enjoyed having our Intern with us, he has been able to get involved with a range of different tasks within the business both on the client-facing side, and with internal operations also. 

We recommend to other businesses to use the University of Exeter Internship Scheme to host an intern. We received a very positive experience which we thoroughly enjoyed.  

Devon and Cornwall OPCC -Employer Case Study

Name of Organisation: Devon and Cornwall OPCC

Description of Organisation:  The Office of the Police and Crime Commissioner is a non-political, impartial organisation and its head of paid service is the chief executive officer. The Office of the Police and Crime Commissioner is a separate organisation to Devon and Cornwall Police. It fits into several categories such as strategy, policy and performance, Criminal justice, commissioning and partnerships, collaborations, and national activity as well as, many more. The Police and Crime Commissioner is to be the voice of the people in policing.

Name of Employer: Andrew Kirchin

Job Title: Communications and Engagement Manager

Internship Scheme used:  GBP

Graduate Business Partnership (GBP) – Employment Services – University of Exeter

Feedback:

We employed an intern to work within our office of the police and crime commissioner. The GBP became a valued member of the team very quickly and showed her worth. She worked hard in the workplace and made a great impact on our organisation. We were very impressed with her work so we have extended her internship with us and we would also like to offer her a full-time contract too.

This is the third intern I have brought into my team and, in all the fifth into the office. All have made a fantastic impact, and all have been offered a full-time roll as a result. Bringing in bright, ambitious individuals has changed the dynamic of the office for the better in a way I have seldom seen in the public sector.

I would just like to say that, yet again, the standard of applicant we attracted through the University’s Graduate Business Partnership was outstanding. All three passed the threshold for appointment at interview. We were very impressed with the way the chosen candidate presented herself. She was a credit to whatever work the University does to prepare students for this next stage of their lives. I would highly recommend the University of Exeter’s internship team and we will continue to use this brilliant service.